Privacy Policy
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you understand exactly how we work.
This privacy policy applies to the services of Zengrowth BV. You should be aware that Zengrowth BV is not responsible for the privacy policy of other sites and sources. By using this website you indicate that you accept the privacy policy.
Zengrowth BV respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.
Webshop software
Shopify
Our webshop is developed with software from Shopify. Personal data that you provide to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Web hosting
We purchase web hosting and e-mail services from Vimexx. Vimexx processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Vimexx has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Vimexx is obliged to maintain confidentiality on the basis of the agreement.
Email and mailing lists
Klaviyo
Our website uses Klaviyo, a third party that handles the email traffic from our website and the sending of any newsletters. All confirmation emails that you receive from our website and web forms are sent via the servers of Klaviyo . Klaviyo will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Klaviyo . Klaviyo uses cookies and other internet technologies that provide insight into whether emails are opened and read. Klaviyo reserves the right to use your data to further improve the service and to share information with third parties in this context.
Microsoft Office 365
We use the services of Office 365 for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Office 365 does not have access to our mailbox and we treat all our email traffic confidentially.
Gorgias
We use the services of Gorgias for our customer service email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gorgias does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Mollie
We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's service for which they engage third parties. Mollie does not store your data for longer than is permitted under the statutory terms.
Stripe (shopify payments)
We use the Stripe platform to process (part of) the payments in our webshop. Stripe processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Stripe shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Stripe's service for which they engage third parties. Stripe does not store your data for longer than is permitted under the statutory terms.
Paypal
We use the PayPal platform to process (part of) the payments in our webshop. PayPal processes your name, address and place of residence details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. In the event of an application for a deferred payment (credit facility), PayPal shares personal data and information regarding your financial position with credit rating agencies. All of the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of PayPal's services for which they engage third parties. PayPal does not store your data for longer than is permitted under the statutory terms.
Reviews
WebshopKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Judge.me
We collect reviews via the Judge.me platform. If you leave a review via Judge.me, you are required to provide your name, place of residence and email address. Judge.me shares this information with us so that we can link the review to your order. Judge.me also publishes your name and place of residence on its own website. In some cases, Judge.me may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with Judge.me. They use this information solely for the purpose of inviting you to leave a review. Judge.me has taken appropriate technical and organizational measures to protect your personal data. Judge.me reserves the right to engage third parties for the purpose of providing the service, for which we have given Judge.me permission. All the above-mentioned guarantees with regard to the protection of your personal data are.
Send
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL uses subcontractors, PostNL will also make your information available to these parties.
GLS
If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with GLS. GLS uses this information only for the purpose of executing the agreement. In the event that GLS uses subcontractors, GLS will also make your information available to these parties.
DPD
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with DPD. DPD uses this information only for the purpose of executing the agreement. In the event that DPD uses subcontractors, DPD will also make your information available to these parties.
If you place an order with us, it is our job to have your package delivered to you. We use the services of pupsnl.nl to carry out the deliveries. For this purpose, it is necessary that we share your name, address and residence details with pupsnl.nl. pupsnl.nl uses this information only for the purpose of executing the agreement. In the event that pupsnl.nl engages subcontractors, pupsnl.nl also makes your information available to these parties.
Sendcloud
If you place an order with us, it is our job to have your package delivered to you. We use the services of sendcloud to carry out deliveries. For this purpose, it is necessary that we share your name, address and residence details with sendcloud. sendcloud uses this data only for the purpose of executing the agreement. In the event that sendcloud uses subcontractors, sendcloud also makes your data available to these parties.
Sendcloud
If you place an order with us, it is our job to have your package delivered to you. We use the services of sendcloud to carry out deliveries. For this purpose, it is necessary that we share your name, address and residence details with sendcloud. sendcloud uses this data only for the purpose of executing the agreement. In the event that sendcloud uses subcontractors, sendcloud also makes your data available to these parties.
Suppliers
Master Massage Equipment Europe GmbH
When you place an order with us, it is our job to send your package to you. Our products from the manufacturer Master Massage Equipment Europe GmbH are partly in stock at Master Massage Equipment Europe GmbH. We use the services of Master Massage Equipment Europe GmbH to deliver the products to the relevant carrier. For this purpose, it is necessary that we share your name, address and place of residence with Master Massage Equipment Europe GmbH. Master Massage Equipment Europe GmbH uses this data only for the purpose of executing the agreement. In the event that Master Massage Equipment Europe GmbH uses subcontractors, Master Massage Equipment Europe GmbH will also make your data available to these parties.
Invoicing and accounting
Exact
We use the services of Exact to maintain our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored protected. Exact is obliged to secrecy and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above.
Iwebdevelopment
For the maintenance of our administration and accounting we use the services of Iwebdevelopment. We share your name, address and place of residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Iwebdevelopment is obliged to secrecy and will treat your data confidentially. Iwebdevelopment does not use your personal data for purposes other than those described above.
Channable
We use the services of Channable to keep track of our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored securely. Channable is obliged to maintain confidentiality and will treat your data confidentially. Channable does not use your personal data for purposes other than those described above.
Sufi
We use the services of Sufio to maintain our administration and accounting. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored protected. Sufio is obliged to secrecy and will treat your data confidentially. Sufio does not use your personal data for purposes other than those described above.
External sales channels
Bol.com
We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Amazon
We sell (some of) our articles via the Amazon platform. If you place an order via this platform, Amazon will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Decathlon
We sell (part of) our articles via the Decathlon platform. If you place an order via this platform, Decathlon will share your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In certain cases, Zengrowth BV may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We will retain your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.
Your rights
Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke these rights. In principle, in order to prevent misuse, we only send transcripts and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests; in the event of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to view the data that we (have) process and that relate to you personally or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we (have) process and that relate to you or can be traced back to you, adjusted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we (have) process that relates to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we (have) process and that relate to your person or can be traced back to you, performed by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all probability, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right to object and other rights
In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Zengrowth BV . If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will make transcripts and/or copies of data that we (have) processed available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
We collect data for research purposes to gain a better understanding of our customers so that we can tailor our services accordingly.
Questions and feedback
We regularly check whether we comply with this cookie policy. If you have any questions about this cookie policy , you can contact us:
Zengrowth BV
Low Mosten 49-63,
4822 NK Breda
Email address: info@zengrowth.nl
Chamber of Commerce number: 82155119
VAT identification number: NL862357147B01
